We examine data sourced from various on- and off- line touch points to understand how they work and to leverage unstructured data for market research and forecasting. Creating a centralized source of data from various sources enables clients to gain key consumer insights from a single point of contact.
We create integrated campaigns based on instinctive motivators, implementing seamless online-to-offline strategies. Today’s new retail landscape is all about creating omni-channel strategies that resonate with today’s empowered consumers.
Our approach to Customer Relationship Management (CRM) is simple: keep the conversation active. We engage consumers with content and community events that demonstrate our clients’ values and turn customers into ambassadors.
We take an integrated approach to designing holistic customer experiences at every touch point. Providing a seamless experience involves efficient and effective use of various tools including social media, digital marketing, event activation and retail floor engagement.